At Valerie PK, we value our customers and aim to provide a smooth shopping experience. Please read our shipping, cancellation, and complaints handling policies carefully.
Shipping Policy
- We deliver nationwide across Pakistan.
- Standard delivery time: 3–5 business days.
- In some cases, delivery may take longer due to logistics partner delays, weather conditions, or other unforeseen circumstances.
- Customers will be notified via email or SMS in case of any delays.
- Delivery charges (if any) will be displayed at checkout.
Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order, provided the order has not been dispatched.
- To cancel, please contact us immediately at:
- Email: support@valeriepk.com
- Phone/WhatsApp: +92 306 4444 998
- Once the order is dispatched, it cannot be cancelled.
Complaints Handling Mechanism
At Valerie PK, customer satisfaction is our top priority.
How to Raise a Complaint:
- Email: support@valeriepk.com
- Phone/WhatsApp: +92 306 4444 998
Resolution Timeframe:
- All complaints will be acknowledged within 24 hours.
- Most complaints are resolved within 3–5 business days, depending on the nature of the issue.
- If additional time is required, customers will be kept updated at every stage.
Our goal is to resolve all complaints fairly, quickly, and to the satisfaction of our customers.